Course Overview
CITP is the first level in the EPI IT Training Framework©. This course focuses on the skills, knowledge and competences required of the modern IT professional working at the entry level of IT. CITP candidates will be able to become instantly productive having gained knowledge and understanding of the fundamental demands in modern IT infrastructures. Their improved capabilities will enable instant understanding of today’s technologies, increase efficiency and significantly reduce the margin for errors.
The CITP is aligned with the e-CF competence level 1 & 2 (Associate & Professional).
Quem deve participar
This course is most suited for existing and aspiring IT professionals from entry level up to two years of actual working experience in IT, with basic knowledge of (operating) systems, network and/or applications, and service desk operations. It is also suited for people who are (re)entering the IT professional world and/or require (re)training in IT.
Objetivos do Curso
After completion of the course, the participant will be able to:
- Understand the role and importance of Information Technology in the organisation
- Describe the function of the IT organisation, roles and responsibilities
- Provide technical input for vendors Request for Proposal
- Cooperate and coordinate with vendors for delivery, maintenance, support and monitoring activities
- Execute basic projects using principles of project management
- Perform application test activities
- Deploy applications and understand application life cycle management
- Identify the options for virtualisation
- Perform basic system administration
- Identify the options for storage solutions
- Create, publish and maintain documentation
- Operate incident- and event management and request fulfilment
- Design and implement controls for the business continuity plan
- Identify risk and understand the principles of risk management
- Design, implement and operate security logging and understand the principles of information security management
- Monitor and report on quality in IT
IT Strategy
The need for Information Technology IT strategy and key objectives of IT IT services and service catalogue IT infrastructure and Data Centre IT Organisation
IT organisation Data centre operations IT operations Data centre roles IT operations roles Vendor Selection
Vendors Vendor selection RFP / technical coverage / due diligence Place and receive orders Verifying deliveries Invoice verification Maintenance and support Monitoring and reporting Project Management
Project management methods Business case Project constraints Scope Time Cost Monitor and control Change request Closing Applications
Application program and API’s Software Development Life Cycle (SDLC) DevOps Design Development Testing Deployment System Administration
Server hardware / server administration Storage Virtualisation Database administration Network fundamentals Documentation
Importance of document management Documentation guidelines Documentation lifecycle Types of documents Document categories Content Management System (CMS) Service Management
Service desk Event management Request fulfilment Incident management Business Continuity Planning
Business continuity strategy Resource requirements Relocation of staff Information requirements Back-up strategies Site selection Business Continuity Plan (BCP) Test and exercise Review, report and follow-up Monitor and review Risk
Guidelines Risk management Identification of assets, threats, Vulnerabilities, existing controls and consequences Analysis Evaluation Treatment Information Security
Standards and guidelines Confidentiality, integrity and availability Administrative controls Physical controls Technical (logical) controls Security logging Quality
Quality Quality control and assurance Quality metrics Key Performance Indicators