Cloud Services Management (CSM) – Outline

Outline detalhado do curso

Cloud Services Lifecycle and Management

Planning and Design Considerations

• Define goals and scope
• Perform assessment
• Design cloud services
• Communicate
• Deliverables

Lifecycle and Management Considerations

• Service Lifecycle Overview
• Waterfall and Agile Methodologies
• Cloud Services Lifecycle Phases

Financial Planning

Workforce Transformation for Cloud Services

Modern cloud approaches

• Traditional cloud approach
• Modern cloud approach

Cultural transformation

• Mindset and Leadership
• Align IT with Business Objectives
• Cross-functional and collaborative teams
• Flexible workstyles and modern tools
• New cloud roles and responsibilities
• How to develop new cloud roles

Governance planning

• The need for governance
• Goals of governance
• Cloud governance
• Impact of service and deployment models

Risk management for cloud services

• Risk management framework
• Choosing a cloud service provider
• Cloud compliance standards

Security for cloud services

Multi-Cloud Strategy for Cloud Services

Introduction to multi-cloud strategy

• Hybrid cloud vs. multi-cloud
• Benefits of multi-cloud
• Multi-cloud use cases

Multi-cloud considerations and best practices

• Integration
• Workload mobility
• Interoperability
• Portability
• Selecting a service provider
• Service brokerages
• Security
• Multi-cloud management
• Cloud Services Operating Model

Traditional IT versus Digital IT

• Public cloud provider experience
• Build like a public cloud provider
• Define goals and scope

Agile

DevOps

CI/CD

Product Development

Infrastructure as Code

Value Stream Mapping

• Benefits
• Process Overview

Cloud-Native Application Development

Identifying applications for modernization

Application modernization options

• Rehost
• Refactor
• Replatform

Cloud-native approach

• Monolithic architectures vs. microservices
• DevOps
• CI/CD
• Version control system
• DevSecOps
• 12-factor app methodology
• Microservices
• Containers

Business Resiliency for Cloud Services

Business Resiliency Overview

• Why resiliency matters
• Evolution of Business Resiliency
• Resiliency maturity

Business Resiliency Capabilities and Considerations

• Resiliency maturity
• Disaster Recovery
• Cloud-based Backup
• Data Security
• Artificial Intelligence for IT Operations (AIOps)