Cloud Services Management (CSM) – Perfil
Esquema Detallado del Curso
Cloud Services Lifecycle and Management
Planning and Design Considerations
- Define goals and scope
- Perform assessment
- Design cloud services
- Communicate
- Deliverables
Lifecycle and Management Considerations
- Service Lifecycle Overview
- Waterfall and Agile Methodologies
- Cloud Services Lifecycle Phases
Financial Planning
Workforce Transformation for Cloud Services
Modern cloud approaches
- Traditional cloud approach
- Modern cloud approach
Cultural transformation
- Mindset and Leadership
- Align IT with Business Objectives
- Cross-functional and collaborative teams
- Flexible workstyles and modern tools
- New cloud roles and responsibilities
- How to develop new cloud roles
Governance planning
- The need for governance
- Goals of governance
- Cloud governance
- Impact of service and deployment models
Risk management for cloud services
- Risk management framework
- Choosing a cloud service provider
- Cloud compliance standards
Security for cloud services
Multi-Cloud Strategy for Cloud Services
Introduction to multi-cloud strategy
- Hybrid cloud vs. multi-cloud
- Benefits of multi-cloud
- Multi-cloud use cases
Multi-cloud considerations and best practices
- Integration
- Workload mobility
- Interoperability
- Portability
- Selecting a service provider
- Service brokerages
- Security
- Multi-cloud management
- Cloud Services Operating Model
Traditional IT versus Digital IT
- Public cloud provider experience
- Build like a public cloud provider
- Define goals and scope
Agile
DevOps
CI/CD
Product Development
Infrastructure as Code
Value Stream Mapping
Cloud-Native Application Development
Identifying applications for modernization
Application modernization options
Cloud-native approach
- Monolithic architectures vs. microservices
- DevOps
- CI/CD
- Version control system
- DevSecOps
- 12-factor app methodology
- Microservices
- Containers
Business Resiliency for Cloud Services
Business Resiliency Overview
- Why resiliency matters
- Evolution of Business Resiliency
- Resiliency maturity
Business Resiliency Capabilities and Considerations
- Resiliency maturity
- Disaster Recovery
- Cloud-based Backup
- Data Security
- Artificial Intelligence for IT Operations (AIOps)
