Cisco Collaboration Systems Release 12.x Administrator Workshop (CSR12ADMIN) – Outline
Outline detalhado do curso
Module 1: Cisco Unified Communications Manager
Introduction and Overview of the Cisco Collaboration application including licensing
Planning and design of a Cisco Collaboration environment and adaptation to meet business requirements
Registration of telephones using pools and templates to ensure a modular and efficient administration
Administration of local end users and synchronization of users from an LDAP server, including LDAP authentication
Description of gateways and their protocols H. 323, MGCP and SIP as well as establishing a connection to a SIP service provider)
Description of dial plan components, including call routing logic and digit manipulation
Description of call privileges and location-based bandwidth limitations for audio and video calls
Description of media resources and media control for conferences, transcoding, MOH and other applications
Implementation of Extension Mobility
Implementation of call coverage such as call acceptance, hunt groups, intercom and others
Implementation of Mobile Connect (single number reach)
Module 2: Cisco Unity Connection
Integration of Cisco Unity Connection with Cisco Unified Communications Manager
Set up of Cisco Unity Connection system settings, authentication and other basic settings
Set up of templates and Class of Service for modular administration
Synchronization of users from anLDAP server to Cisco Unity Connection
Configuration of call forwarding to Cisco Unity Connection including call routing
Configuration of an Auto Attendant: Greeting of users and forwarding to call groups
Configuration of Unified Messaging (single inbox)
Module 3: Cisco Unified IM and Presence
Integration of Cisco Unified IM and Presence into Cisco Unified Communications Manager
Integration of Cisco Jabber with Cisco Unity Connection and activation of Enterprise Instant Messaging
Set up an LDAP server as contact source for the resolution of number to name
Provisioning of Cisco Jabber for desktop and softphone mode
Labs
Module 1: Configuration of Cisco Unified Communications Manager
Implementation of daily automated backups and remote monitoring
Implementation of a dial plan and registration of phones
Synchronization of LDAP users and LDAP filter configuration
Configuration of calling and called number presentation
Configuration of the call classification
Configuration of call privileges
Implementation of mobility functions
Configuration of media resources
Configuration of Extension Mobility
Configuration of functions such as call pickup, group calls, intercom and others
Configuration of Mobile Connect
Configuration and automatization of business tasks, changing of parameters for device and user groups, importing of configuration files and other tasks
Module 2: Configuration of Cisco Unity Connection
Integration of Cisco Unity Connection with Cisco Unified Communications Manager
Configuration of Cisco Unity Connection system settings
Synchronization of LDAP users and LDAP filter configuration
Monitoring of calls on Cisco Unity Connection, creation of management reports and administration of mailbox parameters
Configuration of message notifications and automatization of backups
Configuration of call processing and forwarding, adaptation of automatized telephone exchange settings
Creation of an automatized announcement following, call routing including call queues
Configuration of Integrated Messaging, Unified Messaging (single inbox) and Secure Messaging
Module 3: Configuration of Cisco Unified IM and Presence
Integration of Cisco Unified IM and Presence with Cisco Unified Communications Manager
Provisioning of Jabber for desktop and softphone mode with LDAP authentication
Configuration of voice mail and desktop sharing integration
