Design and deliver powerful customer experiences with Dynamics 365 Customer Insights (MB-280T03)

 

Course Overview

Dynamics 365 Customer Insights helps organizations deliver exceptional experiences personalized to every customer. In this course, students will learn how to work with key features of Customer Insights – Data and Customer Insights – Journeys. First, students will learn about the business value of using a customer data platform. They will ingest data into Customer Insights – Data, create unified customer profiles, and create segments to help target specific audiences. Then, students will build impactful and personal experiences using Customer Insights – Journeys. They will create marketing assets like emails and text messages and deliver them via segment- and trigger-based journeys. This course is part of a four-course series (MB-280T01-T04) aligning to the MB-280 certification exam.

Who should attend

This course is designed for IT or marketing professionals who want to learn how to leverage Dynamics 365 Customer Insights for their organizations.

Prerequisites

  • Students should have knowledge in basic marketing principles.
  • Students should be familiar with the Dynamics 365 customer experience suite, including Dynamics 365 Sales and Dynamics 365 Customer Insights. They should also have basic model-driven application configuration experience.

Course Content

  • Work with real-time features in Dynamics 365 Customer Insights - Journeys
  • Unlock customer intent with Dynamics 365 Customer Insights - Data

Prices & Delivery methods

Online Training

Duration
1 day

Price
  • on request
Classroom Training

Duration
1 day

Price
  • on request

Click on town name or "Online Training" to book Schedule

Instructor-led Online Training:   This is an Instructor-Led Online (ILO) course. These sessions are conducted via WebEx in a VoIP environment and require an Internet Connection and headset with microphone connected to your computer or laptop. If you have any questions about our online courses, feel free to contact us via phone or Email anytime.

Europe

Germany

Online Training Time zone: Central European Summer Time (CEST) Enroll
Online Training Time zone: Central European Summer Time (CEST) Enroll

United Kingdom

Online Training Time zone: British Summer Time (BST) This course is being delivered by a partner Enroll