Detailed Course Outline
Introduction
- General overview
- VOSS corporate and marketing position
- The VOSS product
- Insight into the VOSS customer base
- Review of VOSS business benefits
- Technical overview
- GUI basics
- Administration GUI structure
- Navigation logic and rules including quick search
- Transaction log
- What is a transaction log, and how to view it
Provider resource management
- Resource management – numbers
- Resource management – phones
Customer management
- Customer admin
- Feature groups
- What are feature groups and how to use them
- Customer advanced management
- Add / manage a customer, including advanced and preference settings and the functionality implications of the settings
- Customer services (e.g. vm)
- Add division / location
- Location advanced management
- Explain location management including location types (standard/linked locations)
- Setting location preferences affecting functionality
- Allocating resources to locations for use
Location administration
- Numbers
- Phone registration
- Phone management – Part 1
- Phone management – Part 2
- Analog line management
- User basics
- Username considerations, adding end users, associating phones with users
- Extension mobility
- User services – Part 1
- User services – Part 2
- Groups
Self-service
- Training on the self-service portal that allows end users to administer their user settings and features.
- Covers phone functions, extension mobility, and associated phone management, SNR, voicemail, and directories
System tools – admin