Detailed Course Outline
Module 1: Troubleshooting Introduction
- Support Methodology
- Troubleshooting tools
- Citrix Director
- CDF Tracing
- Citrix Insight Services
- Citrix Diagnostic Toolkit
Module 2: Using PowerShell
- PowerShell Syntax
- PowerShell help and discovery Cmdlets
- XenApp and XenDesktop PowerShell SDK
Module 3: Troubleshooting StoreFront
- StoreFront enumeration and authentication
- StoreFront services
- XML Broker communication
- Certificate issues
- Firewall configurations
Module 4: Troubleshooting the XenApp and XenDesktop Controller
- FMA services architecture
- Connection issues to the SQL database
- XenApp and XenDesktop site recovery
- Mitigating orphaned controllers
Module 5: Troubleshooting VDA Registration
- VDA registration options
- VDA registration communications
- Common registration failures
- XDPing tool
Module 6: Troubleshooting VDA Connections
- Connection communication flow
- Common connection failures
- Citrix Receiver clean-up
- XenApp load balancing issues
- Analyzing ICA files
- PortICA logging