Citrix Virtual Apps and Desktops 7.x Help Desk Support (CXD-105) – Outline

Detailed Course Outline

Lesson 1: Supporting XenApp and XenDesktop as a Helpdesk Representative

• XenApp and XenDesktop Architecture
• XenApp and XenDesktop Infrastructure
• Helpdesk Overview

Module 2: Configuring Citrix Receiver and Using Citrix StoreFront

• Authenticating to a XenApp or XenDesktop Environment
• Understanding Citrix Receiver
• Navigating Receiver
• Troubleshooting Receiver Issues

Module 3: Researching Issues with Citrix Studio

• Delegated Administration
• Working with Machine Catalogs
• Working with Delivery Groups
• Understanding Citrix Policies
• Understanding End-User Profiles
• Troubleshooting Policies

Module 4: Printing in a XenApp and XenDesktop Environment

• Printing Concepts
• Default Printing Behavior
• Provisioning Printers
• Citrix Universal Print Server and Printer Driver
• Troubleshooting End-User Printing Issues

Module 5: Resolving Issues Using Citrix Director

• Citrix Director
• Interacting with an End User
• Resolving Issues for the End User
• Monitoring with the Director Dashboard
• Troubleshooting Director Issues